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Terms & Conditions

Cancellation policy

Budj Bim Tours reserves the right to amend pricing, itinerary and time details according to guest availability. Any alteration to schedule or price is not grounds to cancel a tour. If tours are booked prior to a price increase then the tour will proceed at the price from the time of booking.

BBT reserves the right to cancel a tour immediately if guests are acting illegally or irresponsibly, this includes smoking on country, displaying culturally inappropriate behaviour, using inflammatory or insulting language. BBT will not offer refunds for tours cancelled on these grounds.

If BBT cancels a tour outside of the above circumstances, the customer is entitled to a full refund of deposit and any other tour costs paid.

 

Code Red (Catastrophic) bush fire days

To ensure the safety of our passengers and staff, Budj Bim Tours will not operate on days declared “Code Red (Catastrophic)”. Tours will be cancelled on Code Red days and a credit note will be offered to intrastate visitors for a new tour date. Overseas and interstate visitors will be offered a full refund or alternative tour date. 

Authorities have advised that Code Red (Catastrophic) days could be forecast up to 72 hours in advance.  The public will be alerted by Government Authorities via media and Emergency AUS. Tour Guides and BBT staff must stay up to date with Fire Danger ratings.

 

Adverse weather

BBT will operate in all weather conditions except thunderstorms and high fire danger days. BBT will issue an advisory at least 12-24 hours prior to travel if a tour is to be cancelled. Refunds will not be issued if a booking is cancelled by the customer due to adverse weather conditions, other than those outlined above. In the event of a tour cancelled by BBT a credit note for an alternative tour date will be issued, failing that a full refund will be given.

 

Catering

Cancellations/alterations to any tour that include bush tucker or standard catering less than 24 hours prior will incur a charge of $10 per person to cover the cost of food purchases. This includes changing the date and/or number of patrons on a tour.

 

Departure times

Guests must arrive at the Budj Bim Orientation Centre at the prearranged departure time. Refunds will not be given for guests missing a tour, or arriving late unless reasonable effort was made by the guest to call and inform BBT that they would be late/absent.

 

Group pricing

Any alteration to a group booking that makes guest numbers fall below 10 (9 or less) will incur a cost. The group must pay either the fee of the 10th person, or not receive group pricing.

 

Health and fitness

BBT guided tours require a reasonable level of personal fitness, there is a minimum of 1KM walking on pre-established walking trails. BBT will outline safety protocol prior to the start of the tour and will not be liable for any personal injury/death, damage to personal property obtained while on tour. All BBT tour guides are first aid qualified to minimise personal injury.

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Budj Bim Tours

21 Scott Street
Heywood, Victoria
Australia 3304

PH: (03) 5527-1699
FAX: (03) 5527-2052

E: info@budjbimtours.com